Let's Start Your
Partnership Journey
We welcome inquiries from global partners. Whether you need custom orders, sample customization, or have questions about our products, our team is ready to assist you.
Contact Information
We're here to answer your questions and discuss how we can support your business needs
Factory Address
Visit us by appointment for factory tours
Jinhua City, Zhejiang ProvinceChina
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We accept custom orders and sample customization
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Instant Communication
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Frequently Asked Questions
Common questions about working with Xierbo Knitting
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ varies by product type and customization requirements. For stock items, we can accommodate smaller orders starting from 500 pieces per style. For custom orders with specific designs, materials, or packaging, the MOQ typically starts at 3,000 pieces per style.
We understand that different businesses have different needs, and we're flexible in discussing order quantities. Please contact us with your specific requirements, and we'll work to find a solution that fits your business model.
What certifications do you have?
Zhejiang Xierbo Knitting Co., Ltd. maintains comprehensive quality certifications to ensure our products meet international standards:
- ISO 9001:2015 Quality ManagemGRS certification (Global Recycled Standard)
- OEKO-TEX Standard 100 for textile safety
- BSCI (Business Social Compliance Initiative) audit compliance
- Product testing reports for EU, US, and Japanese markets
We can provide certification documents upon request and are committed to maintaining compliance with all relevant international standards.
What are your production and delivery lead times?
Sample Production:
7-10 business days for standard samples. Custom samples with specific designs or materials may require 10-15 business days depending on complexity.
Bulk Production:
- • Stock items: 15-20 days after order confirmation
- • Custom orders (3,000-10,000 pcs): 25-30 days
- • Large orders (10,000+ pcs): 30-45 days
Shipping Time:
Shipping duration depends on destination and method. Sea freight to major ports typically takes 20-35 days, while air freight takes 5-7 days. We work with reliable logistics partners to ensure timely delivery and can provide express shipping options for urgent orders.
Note: Lead times may vary during peak seasons (September-December). We recommend placing orders well in advance and will always communicate any potential delays promptly.
What payment terms do you accept?
We offer flexible payment terms to accommodate different business relationships:
For new customers: 30% deposit by T/T (wire transfer), 70% balance before shipment
For established customers: Negotiable terms including 30-60 day payment terms after trust is established
Letter of Credit (L/C): Accepted at sight for qualified customers
Other methods: PayPal and Alipay available for sample orders
All pricing is in USD (US Dollars). We're committed to building long-term partnerships and can discuss customized payment arrangements for large or regular orders.
Do you offer OEM/ODM services and custom packaging?
Yes! We specialize in OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. Our experienced design and production teams can help bring your vision to life:
OEM Services Include:
- • Custom product manufacturing
- • Your brand labels and tags
- • Specific size and color requirements
- • Quality control to your standards
ODM Services Include:
- • Design consultation and development
- • Sample creation and refinement
- • Material selection guidance
- • Technical specifications support
Custom Packaging: We offer comprehensive packaging solutions including polybags, boxes, hangtags, stickers, and display packaging. Our team can work with your design files or create packaging designs that align with your brand identity. Packaging MOQ typically starts at 3,000 pieces.
Still Have Questions?
Our team is here to help. Contact us directly and we'll provide detailed answers tailored to your specific needs.